PRIVACY POLICY FOR PLATFORM SERVICES
1. SCOPE AND APPLICATION
This Policy applies to all personal and non-personal data processed within the Platform Services, including but not limited to:
- Customer Data: Video files, metadata, and other electronic content uploaded or processed by Customers.
- User Information: Information collected from Authorized Users, including login credentials and account details.
- System Data: Anonymized statistical and usage data collected for performance optimization.
This Policy does not apply to data processing activities conducted outside of the Platform, including marketing and sales data governed by the Sales Website Privacy Policy.
2. WHEN DO WE COLLECT PERSONAL INFORMATION?
We collect personal information about you through the following interactions:
2.1 Platform-Specific Interactions
- Create or manage an account.
- Use or configure features in the platform.
- Contact support or access our knowledge base.
- Log usage data (e.g., notifications, telemetry, or alerts).
- Enter agreements.
What We Collect:
- Name, email address, and phone number.
- Company and organization details.
- IP address, location, and encrypted passwords.
- Usage telemetry, configuration settings, and order history.
How We Use This Information:
- Authenticate and manage accounts securely.
- Provide technical support and troubleshooting.
- Monitor product usage and develop new features.
- Enhance security and ensure compliance with agreements.
- Process payments, issue invoices, and manage contracts.